WRAPS INK TERMS AND CONDITIONS
Revised 10/26
1. DEPOSITS AND FEES
An artwork fee is required before Wraps Ink can begin artwork unless otherwise agreed upon. This artwork fee is subject to change and is non-refundable. If the client's project exceeds the standard design timeframe, Wraps Ink will notify the client of this before continuing the project. If so, the client will be billed an additional rate of $150 per hour until an approval is reached by the client.
A 50% deposit is required for all customers before your project can be scheduled. Your deposit is what locks in your schedule date. Your schedule date may change based on delivery of your deposit to Wraps Ink. Once materials are ordered, this deposit is non-refundable because we cannot re-use these materials as each job is custom and all materials are ordered and/or printed to fit only that project.
2. DESIGN
Designs made by Wraps Ink are the property of Wraps Ink, Inc. and cannot be used, reproduced, or distributed in any way without written permission. Client supplied logos or images do not apply.
2(a). Client supplied design
While we will do our best to make customer supplied designs work, we are not responsible for the layout location of said designs. We employ a staff of graphic designers who can work with a customer's in-house designer to ensure accuracy in layout and designs. Depending on the scope of work or time spent on customer supplied designs, additional fees may apply. Wraps Ink is not responsible for images and or logos supplied by the customer that may be subject to copyright. Wraps Ink cannot reproduce, publish or distribute artwork or designs that are copyrighted or trademarked without the owner's permission. The client is responsible for making sure the artwork, images, and logos used in the artwork supplied by the customer and printed by Wraps Ink is not infringing on any said copyright or trademarks. The client assumes all legal liabilities for artwork or images used in the artwork they supply.
3. COLOR MATCHING
Not all Pantone or PMS colors can be exactly duplicated by digital printing. We do our best to match any specific color requests. Should you require a printed proof prior to printing, please notify us, and we will arrange for a proof to be provided, at an additional cost, prior to printing, at least 72 hours before the job is scheduled.
4. INSPECTION
At the time of drop off, a representative from Wraps Ink will go over the vehicle with you to inspect damages, paint peel, dents, cracked windshields etc. If flaws are found they will be noted, and the client must sign off on the inspection sheet prior to installation.
This inspection sheet may be emailed if a rep from Wraps Ink is not available at time of drop off. Wraps Ink is not responsible for damage that occurs prior to inspection.
5. CANCELLATIONS
Installation appointments that are canceled or rescheduled with less than 48 hours' notice before the scheduled installation date will incur a $200 rescheduling fee. Weekends are not included when calculating the 48-hour notice period.
6. VEHICLE PREPARATION
The client is responsible for ensuring the vehicle is clean. We recommend washing the vehicle one day prior to installation. Do not use tire shine when washing the vehicle and make sure there is no wax or sealers used after this wash. A simple solution of water and Dawn dish soap is recommended. If the car has not been washed, a $200 cleaning fee will apply, due to the extra time required to wash and fully dry the vehicle. The delivery time/day may be affected.
7. VEHICLE DROP-OFF
We prefer the vehicle to be dropped off the evening prior to installation. This will give the vehicle proper time to both acclimate to the inside temperature of our installation facility as well as dry from any inclement weather.
8. INSTALLATION
Vehicle wraps are designed on a 2-dimensional template. Since we are printing and installing on a 3-dimensional surface, small variations from proof may occur. This is due to compound curves, indents, recesses, body lines, rivets, etc. of the vehicle.
8(a). Seams and overlaps
Wraps are printed on 54" or 60" wide material. Since most vehicles are larger than 54", seams and overlaps may be necessary. This is a normal part of the wrap process on most vehicles. On most installations, removal of certain hardware is necessary. On vehicles 5 years or older, Wraps Ink is not responsible for items broken or damaged during this removal or installation process. This includes but is not limited to: mirrors, door handles, windshield sprayers, headlights, or taillights.
8(b). Badges and emblems
We remove all badges and emblems that are in the way of the wrap. Removed badges cannot be reapplied, so we do not put them back on. We bag them and place them in your glove box. If you bring new replacement badges, we will apply them to the vehicle after the wrap is installed. Wraps Ink is not responsible for badges damaged during removal, or for adhesive residue, paint fade outlines or mounting holes revealed underneath.
8(c). Existing stickers, pinstriping and decals
Certified Clean Idle stickers stay on the vehicle and are wrapped over unless you ask us to remove them. The sticker is an emissions compliance label for the vehicle's engine. Once removed it cannot be reapplied, and a replacement may be difficult to obtain, so we leave it in place to keep it with the vehicle.
Certain factory-installed pinstriping and decals may be left in place unless you ask us to remove them. Whether they are removed is at the installer's discretion.
9. THIRD-PARTY INSTALLATIONS
In the event that Wraps Ink is only installing a wrap and not designing or printing it, we are not liable for the vinyl material, the print, or missing print material. We are not liable for the paint condition of the vehicle when installing. Any rust, bubbling, scratches, dents, or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.
Installers use a heat gun to stretch and reposition the vinyl and a squeegee to eliminate imperfections. It's important to note that installers rely on sharp razors to manipulate the vinyl and remove excess material around door handles and crevices. Even with the expert installers, there is a small chance of minor nicks and scratches to the surface. Wraps Ink will not be held liable.
10. REMOVALS
During the removal process, we must use heat and chemicals to properly remove the wrap. Wraps Ink is not responsible for damage to paint, plastics, or any surface previously wrapped. If vehicle wraps are left on past the recommended removal or expiration date, it can cause damage to the paint and will result in longer removal times. Removals are priced by the hour, and this price is subject to change depending on the life of the wrap and removal difficulty. This section also applies to the removal of existing decals, lettering and partial graphics.
11. WARRANTY
11.1 Installation warranty. Wraps Ink warrants its installation workmanship on vehicle wraps for three (3) years from the installation date. This covers peeling and lifting caused by our installation. Covered issues are repaired at no charge.
11.2 Material. Wraps Ink does not manufacture wrap material. Fading, cracking and other material defects are covered by the manufacturer's warranty, not by Wraps Ink. See the manufacturer's website or brochure for the terms on the product(s) you ordered. If you have a problem with the material, contact us and we will help you pursue it with the manufacturer.
11.3 Client responsibilities. You must report any issue to Wraps Ink as soon as you notice it and before the warranty expires. Wraps Ink is not responsible for issues that are not reported within the warranty period. Vehicles wrapped under the 48-Hour Money Truck Program must also meet the annual inspection requirement in Section 16.
11.4 Exclusions. We offer no warranty on window perforated films, chrome films, plastic surfaces, caulking, or non-factory or damaged paint. The warranty is void if the vehicle is taken through an automatic car wash or pressure washed, if the wrap is repaired or altered by another shop, or if the warranty decal is removed. Damage caused by the customer or any third party is not covered.
11.5 Lifespan. Manufacturers rate wrap material to last up to 5 years, and high-end material 7 to 10 years. Actual lifespan depends on weather and aftercare and may be shorter.
12. WRAP CARE
We recommend hand washing only for the first week and thereafter if possible. Keep the car out of direct sunlight for the first 2-3 days after installation. Do not pressure wash the car. Do not wash the car in automatic car washes. Either will void your installation warranty. We recommend when cleaning to use only vinyl material safe products like soap and water, and avoid any harsh chemicals of any kind that can deteriorate the vinyl material. Avoid using abrasive washing cloths as well as drying towels. Never use wax or clay bars, as they will cause the vinyl material to turn yellow and crack.
13. VEHICLE PICK UP
The customer will be notified one hour prior to the completion of the vehicle wrap job. Should the customer be unable to pick up the vehicle the same day, please let our staff know at that time, and arrangements will be made to hold the vehicle until the agreed upon day. Any vehicle not picked up within 24 hours of job completion (or the agreed upon pick up day) will incur a fee of $20.00 per day until the vehicle is picked up.
14. FINAL PAYMENT
Payment of the vehicle wrap is required at time of pickup unless agreed upon prior to pick up.
15. RETURNS
Once vinyl is installed, all sales are final and there are no refunds.
If an issue arises, the customer must submit their complaint in writing and give Wraps Ink, Inc. the opportunity to try and resolve the issue prior to any legal actions. Since all wrap installations are custom to the vehicle or project, Wraps Ink must be given the opportunity to address any issues, including removal and reinstallation time.
16. 48-HOUR MONEY TRUCK PROGRAM
16.1 About the program. The 48-Hour Money Truck Program is an expedited design and installation service for home-service companies. These terms apply in addition to the rest of this agreement. Where they conflict, this section controls for program jobs.
16.2 Eligibility. The program is available to home-service businesses such as HVAC, plumbing, electrical and roofing companies. Each Wraps Ink location decides which vehicles qualify. Vehicles with complex bumpers, mirrors or body features may be declined. Wrap removals, color changes and stripe packages are not part of the program. A vehicle that needs an existing wrap removed does not qualify.
16.3 Deposit and scheduling. On a program job, artwork is included in the total job cost and no separate artwork fee is collected. A deposit of 50% of the total job cost is due before design work begins. Because the deposit is paid up front, your installation date is scheduled as soon as the deposit is received, instead of after artwork approval, and your job receives priority design and priority scheduling. Once design work has begun, the artwork portion of the deposit is non-refundable, as with the artwork fee in Section 1. No program date is held without it. Program slots are limited each week and are filled in the order deposits are received. If no program slot is available, the job may be scheduled under our standard timelines, and this section does not apply to it. If you cancel or reschedule under Section 5, your program date and the on-time guarantee for that date are forfeited, and the job is rescheduled into the next available slot.
16.4 First design proof. Wraps Ink will deliver the first design proof within two (2) business days. The period begins at the end of your discovery meeting if we have received all required assets. If not, it begins when we receive the last of them. Required assets include logos, brand files, and the text and contact details to appear on the vehicle.
16.5 Installation. Wraps Ink will complete installation within two (2) business days of the scheduled installation date, provided that you have approved the final artwork in writing before that date, the vehicle is dropped off as described in Section 7 and prepared as described in Section 6, and the inspection in Section 4 finds no existing wrap, paint damage or body damage that affects installation. If the final artwork is not approved before the scheduled installation date, that date is forfeited and the job is rescheduled into the next available slot. Installation is complete when we notify you the vehicle is ready for pickup.
16.6 Business days. Weekends and holidays do not count toward any program timeline.
16.7 On-time guarantee. If Wraps Ink does not complete installation within the period in 16.5 for a reason within our control, you will receive a $250 credit applied to the final payment due under Section 14. Wraps Ink determines whether a delay was within its control. Delays caused by late assets, late artwork approval, late drop-off, or the condition of the vehicle do not qualify. The credit is your only remedy for a missed timeline. It applies to installation only, not to the design proof.
16.8 Program warranty and hood re-wrap. Program vehicles are covered by the installation warranty in Section 11. In addition, you are entitled to one complimentary hood re-wrap, using your approved design, at any time within three (3) years of the installation date. The hood re-wrap may be redeemed for any reason, including damage to the hood wrap, and remains available even if the installation warranty has been voided.
16.9 Annual inspection. You must bring the vehicle to Wraps Ink once every twelve (12) months for an inspection, and report any issue as soon as you notice it. A missed inspection voids the installation warranty. It does not affect your complimentary hood re-wrap.
16.10 Fleet brand system. Wraps Ink will keep your approved design as a standard for your fleet so that additional vehicles can go to production faster. Ownership of the design remains as stated in Section 2.
16.11 Changes to the program. Wraps Ink may change or end the program at any time. Jobs with a paid deposit will be completed under the terms in effect when the deposit was paid.
By checking the box that these terms have been read and pressing the "Approve" button on the proof, the client is accepting these terms and any liability.